Pūrwell is committed to providing our customers with excellent products and services. Please see our Return Policy Guidelines below.
What items are returnable?
• All standard products
• Products must be in original condition.
• Products must be returned in the original packaging.
• Products must be unopened and not tampered with.
What items are non-refundable?
Sample packs, free gifts or promotional items.
Are there any charges for returns?
• There are no charges or restocking fees for returns.
• PurWell does not cover the cost for return shipping.
• Original shipping charges are non-refundable.
Refund Policy Guidelines
Damage goods return Policy
• If any products arrive damaged, broken or part of your order is missing.
• You must notify the Company within 3 days of delivery.
• Pictures of damaged products must be sent to [email protected]
• A replacement product will be sent out within 5 days of approval.
• Missing product claims will be compared to our shipping picture for approval