Pūrwell is committed to providing our customers with excellent products and services. Please see our Return Policy Guidelines below.
What items are returnable?
- All standard products
- Products must be in original condition.
- Products must be returned in the original packaging.
- Products must be unopened and not tampered with.
What items are non-refundable?
Sample packs, free gifts or promotional items.
Are there any charges for returns?
- There are no charges or restocking fees for returns.
- PurWell does not cover the cost for return shipping.
- Original shipping charges are non-refundable.
Refund Policy Guidelines
We have made our wholesale program virtually risk-free. Return any unopened and unused products in their original packaging within 60 days of purchase for a full refund. Need some extra time? Products returned between days 61-120 days will be refunded at 50% of the purchase price.
Damage goods return Policy
- If any products arrive damaged, broken or part of your order is missing.
- You must notify the Company within 3 days of delivery.
- Pictures of damaged products must be sent to [email protected]
- A replacement product will be sent out within 5 days of approval.
Missing product claims will be compared to our shipping picture for approval