Refund and Returns Policy

Pūrwell is committed to providing our customers with excellent products and services. Please see our Return Policy Guidelines below.

What items are returnable?

  • All standard products
  • Products must be in original condition.
  • Products must be returned in the original packaging.
  • Products must be unopened and not tampered with.

What items are non-refundable?

Sample packs, free gifts or promotional items.

Are there any charges for returns?

  • There are no charges or restocking fees for returns.
  • PurWell does not cover the cost for return shipping.
  • Original shipping charges are non-refundable.

Refund Policy Guidelines

We have made our wholesale program virtually risk-free. Return any unopened and unused products in their original packaging within 60 days of purchase for a full refund. Need some extra time? Products returned between days 61-120 days will be refunded at 50% of the purchase price.

Damage goods return Policy

  • If any products arrive damaged, broken or part of your order is missing.
  • You must notify the Company within 3 days of delivery.
  • Pictures of damaged products must be sent to returns@purwell.com
  • A replacement product will be sent out within 5 days of approval.

  • Missing product claims will be compared to our shipping picture for approval

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